A LOT OF MOCKING IN THE OFFICE

There are a lot of mocking going on in the office today!

Hahaha... not that you stupid! We are doing mock calls today. Remember, the training? So as part of the training we are being called by trainers and they are pretending to be customers. Well so far it's all fine. I mean, my calls were. But this is getting so boring. So boring indeed. To be fair with the trainers though, we actually learn new things about the product and the procedures for certain inquiries. Hayyy...

SoI had my certification for PIP (performance improvement program) last night before my shift ended and I think I did well with both the calls that have been recorded. I had three calls but only three were considered for recording. From what I know, those recorded calls will be sent to American Express Salt Lake City in Utah so the QA's there can rate them. Hayyy... I hope there's gonna be bo terrorism that's gonna happen. Hahahaha...

I would actually love to pass that certification eventhough maybe around February, there will be a cut down of employees in the program since it is not the peak season anymore. Chances are, I might be transfered to another program, I hope inbound, because of, again, scorecards. My grades are way below passing. There's a program in the Makati building that I heard has slots for new employees and I hope if ever I get to be transfered, it's gonna be there. I heard it'sgood and it's simple and it's fun. That way, I am gonna be near Marvin... Hahahaha... Still hoping... Argh!

I have work tomorrow. If I'm gonna start taking in calls I don't know but accroding to the scehdule, we are supposed to have buddy-ups, again... Then Monday and Tuesdays are our day-offs. Got no plans actually. I am broke so basically I couldn't get out of the house evenif I so want to. Ocean's Twelve is already in the cinemas and Ipromised myself ever since I saw its trailer that I would watch it when it comes out of the cinemas. Hayyy... I hope I get to see it before its too late. Or else I would be forced to buy a pirated DVD copy of the movie and watch it at home instead.

Grrrr... I am so bored. 30 minutes more and I amout of this office. Bye everyone.